Return & Refund Policy
Jay Photonics Return & Refund Policy
Understanding Our Return Guidelines At Jay Photonics, we prioritize our customers' satisfaction. If, for any reason, our product doesn't align with your expectations, you have a window of 30 days from the purchase date to initiate a return. To begin this process, reach out to us via email at info@jayphotonics.com. For a full refund, ensure that the returned items are in pristine, unused condition and housed in their original packaging.
Key Return Criteria:
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30-Day Window Should you find any discrepancies or are unsatisfied with your purchase, you can send it back to Jay Photonics within a span of 30 days from the purchase date. This is contingent upon the conditions and exceptions outlined here.
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Pristine Product Condition It's imperative that returned items are in a brand-new, resalable state. They shouldn't bear any signs of usage, marks, or any form of wear and tear. Ensure that the original packaging is intact, accompanied by all the accessories, user manuals, warranty documents, and any other included materials.
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Restocking Charges There might be instances where restocking fees are applicable, especially if the returned items exhibit signs of wear or have been damaged. Using packaging other than what was originally provided can result in a 20% restocking fee being subtracted from your refund amount.
Addressing Missing or Incorrect Items In the rare event that your order is missing an item or contains an incorrect one, please get in touch with us promptly. Before flagging a missing item, do inspect all packaging materials meticulously. If your order isn't complete, notify us at once. Post verification, we'll expedite the dispatch of any missing items.
Handling Defective Merchandise If you happen to receive a faulty product, our Customer Service Team is at your disposal. Reach out immediately to arrange a replacement. In specific scenarios, we might request photographic evidence to ascertain the nature of the defect.
Initiating a Return To begin your return, please send an email to info@jayphotonics.com seeking confirmation for your refund. Without this prior confirmation, any items sent back to us may be returned to the sender at their own shipping expense.
Return Shipping Costs Unless the product in question is defective, customers will bear the return shipping expenses. We advise opting for a traceable, insured shipping service.
Awaiting Your Refund? Once we receive the returned merchandise, we typically process returns within a 5-10 business day window. Refunds are channeled in the mode of the original transaction. You can expect the credit to reflect in your account roughly 48 hours post our processing.