Shipping Policy

Jay Photonics Shipping Policy

Worldwide Shipping: At Jay Photonics, we pride ourselves on offering our innovative light-based solutions to customers around the globe. No matter where you are, we'll ensure our products reach you.

Free Shipping: We believe in providing the utmost value to our customers. That's why we offer free shipping on all our products, regardless of the order size or destination.

Order Processing Time: Given the unique and tailored nature of our products, most are assembled post-purchase to ensure the highest quality. As such, please allow up to 4 weeks for your order to be dispatched.

Order Tracking: Once your order is shipped, we'll provide you with a tracking number via email. This allows you to monitor your order's journey and estimated arrival.

Taxes and Customs Duties: While we cover the shipping costs, customers are responsible for any taxes or customs duties that might be levied by their respective countries upon the arrival of the order.

Return & Exchange: We have a dedicated page outlining our Return and Refund Policy. If you wish to return or exchange an item, please refer to that page for detailed information.

Thank you for choosing Jay Photonics. We're committed to ensuring your experience with our products is seamless, from order to delivery.